Policies:

 Deposits

  • I require a 50% non-refundable deposit for all orders at the time an order is placed. The remaining balance is due a minimum of 1 week prior to pickup/delivery.

  • Last-minute cancellations take away an open spot that could've otherwise gone to someone else. Therefore, in the event of a cancellation, all deposits are considered non-refundable. Thank you for your understanding! 

 Order Changes

  • The final date for any changes of size, flavors, or design is 1 week prior to the event. Any changes requested after this date cannot be guaranteed and may be subject to additional pricing.

 Delivery Fees

  • All deliveries are subject to a delivery fee starting at $10-$30 + tolls based on the location of the delivery.

    *Please Note: Tiered cake delivery starts at $50 + tolls.

 Liability

  • Once an order is picked up or delivered, I am NOT responsible for any damages that may occur.

  • If you decide to forego delivery & pick up the order yourself, you assume all liability for the condition of the order once it leaves my possession.

  • PLEASE Keep in mind that cakes are very fragile and sensitive to temperature. Damage can be incurred if not handled properly – such as cracks, broken toppers, smudges, melted frosting, etc. 

 Transportation Guidelines:

  • Cakes need to be transported on a FLAT surface! This means the floor of your car (floor space on passenger side or trunk area if you feel comfortable having it out of your sight). If you don't have floor space, plan on packing a large towel or blanket to push into the L-shaped crease of a car seat to create a level & secure surface for the cake to sit upon. The cake should be sitting completely flat! Secure the cake as best you can for safe travel!

  • Do NOT travel with your cake placed on an angled car seat OR on the lap of a passenger.

  • In warm seasons, it's extremely important that you keep your car very cool before, during and after pickup.​

  • Drive safely and SLOWLY. This is especially important if you're transporting a tiered cake. ​

  • All of my tiered cakes are built with an internal support system consisting dowels, plastic support "straws", and plates to help ensure structural stability.

  • If you are concerned about transporting your cake, please contact me at least 24 hours prior to pick-up and I will assist you with any questions/concerns you may have as you prepare to transport your cake.

 Refunds / Exchanges

  • I dedicate hours, days, and sometimes weeks to planning and executing customer orders. Due to the time-intensive, custom nature of my work, I will not provide cash refunds under any circumstances once an order has left my possession.

  • If you are unhappy with your order, please contact me immediately. I'm more than happy to talk through your experience and identify a resolution!

    *Resolutions are considered on a case-by-case basis and may include a partial refund in the form of a "credit" toward your next order.

  • Please Note:

  • Flavor and texture is subjective. No refunds/credits will be issued for these reasons

  • Colors and Designs: You may provide a photograph for inspiration - HOWEVER, I make no claims for exact duplication of work done by other artists.

    • Furthermore, please note that colors appear differently on all devices. I will color-match to the best of my ability, but make no claims that I can create an exact duplicate.​

    • Refunds/credits requested due to color and/or design discrepancies after an order has left my possession, will not be honored.